1. Are all rugs handmade?
👉 Yes, all our rugs are 100% handmade by skilled artisans in India. We offer hand-tufted and hand-knotted rugs with premium quality.
2. Can I customize the size and color of the rug?
👉 Yes! We offer made-to-order customization. You can choose your preferred size, color, and pattern. Just contact us with your requirements.
3. How long does it take to deliver an order?
👉India: 4–7 business days after dispatch International: 10–21 business days depending on location Note: Production takes 7–14 days since rugs are handcrafted.
4. Do you ship internationally?
👉 Yes, we ship worldwide via trusted couriers like FedEx, DHL, and UPS.
5. Is there a return policy?
👉 We only accept returns for damaged or defective items. You must report within 48 hours of delivery with photos/video. Since all rugs are made-to-order, we do not accept returns for change of mind.
6. Do I need to pay customs or import duty?
👉 For international orders, custom duties/taxes are the buyer’s responsibility, depending on your country’s laws.
7. How do I care for my rug?
Vacuum regularly
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Avoid direct sunlight
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For deep cleaning, use professional rug cleaning service
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For spills, blot gently with a clean dry cloth
Vacuum regularly
Avoid direct sunlight
For deep cleaning, use professional rug cleaning service
For spills, blot gently with a clean dry cloth