1. Order Processing Time
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All our rugs are handmade and made-to-order.
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Processing time: 7 to 14 business days depending on size and complexity.
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We begin production once payment is confirmed.
2. Shipping Duration
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Domestic Shipping (India): 4–7 business days after dispatch.
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International Shipping (USA, Europe, etc.): 10–21 business days after dispatch.
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Delivery time may vary due to customs or local delays.
3. Shipping Partners
We use trusted courier services:
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Domestic: Delhivery, Blue Dart, DTDC
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International: FedEx, DHL, UPS
All shipments include tracking details, which will be shared via email once the product is shipped.
4. Shipping Charges
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India: Free shipping on all orders.
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International: Shipping charges are calculated at checkout based on location and weight.
5. Customs, Duties & Taxes
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For international orders, any import duties, taxes, or customs fees are the responsibility of the buyer.
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TufTora Rugs is not responsible for delays caused by customs clearance.
6. Shipping Address
Please make sure your shipping address is correct. We are not responsible for lost packages due to incorrect address.
7. Order Tracking
Once your order ships, you will receive a tracking link on your registered email. You can track your order using the courier’s website.
8. Delays & Issues
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Delays due to holidays, strikes, natural disasters, or pandemics may occur.
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If your order hasn’t arrived within 30 business days after shipping, please contact us.
9. Contact Us
For any shipping-related queries, contact us at:
📧 Email: support@tuftorarugs.com
📞 Phone: +91-6393577437
📍 Address: Maduadih, Varanasi, Uttar Pradesh, India