Terms & Conditions

1. Acceptance of Terms

By accessing or purchasing from our website, you agree to be bound by these terms and conditions.

2. Products & Orders

  • All rugs are handmade and made-to-order, slight variations may occur.

  • Orders once placed cannot be canceled after 24 hours.

  • Full payment is required before processing.

3. Shipping & Delivery

  • We offer international shipping via trusted courier services (FedEx, DHL, etc.).

  • Delivery time may vary (typically 15–30 business days).

  • Any customs duty or import taxes are the buyer’s responsibility.

4. Returns & Refunds

  • Since our products are made-to-order, returns are not accepted unless the item is defective or damaged.

  • Refunds will only be issued if the product is proven defective and notified within 48 hours of delivery.

5. Pricing & Payment

  • All prices are listed in [INR/USD].

  • We accept payment via secure gateways (e.g., Razorpay, Stripe, PayPal).

  • Prices may change without prior notice.

6. Intellectual Property

All content (images, designs, logos, text) on TufTora Rugs is the intellectual property of the brand and cannot be copied or reused without permission.

7. Limitation of Liability

TufTora Rugs is not liable for any indirect, incidental, or consequential damages arising from the use of this website or products.

8. Governing Law

These terms shall be governed by the laws of India, and any disputes will be resolved in Varanasi jurisdiction.

9. Changes to Terms

We reserve the right to modify these terms at any time. Customers are encouraged to check this page regularly.

10. Contact Us

If you have any questions, contact us:

📧 Email: support@tuftorarugs.com
📞 Phone: +91-6393577437
📍 Address: Maduadih, Varanasi, Uttar Pradesh, India

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